Efficient Communications
We leverage leading-edge commercial and cloud technologies, including integrations with social networks, customer databases (CRM), shopping carts (eCommerce), and legacy systems. Achieve greater customer engagement, operational efficiency, and sales growth with our innovative artificial intelligence tools.
Viacuss for Voice
Agile and effective communications with your clients.
Enable your business to handle customer inquiries effortlessly over the phone using voice commands and automated responses, ideal for appointment scheduling, order tracking, and support resolution.
Voice Vi-Agent always trumps any other medium to reach customers due to the natural way of communication.
Intelligent voice assistants improve customer service.
41% of consumers prefer a voice assistant over a website or app.
Viacuss for Chat
Artificial Intelligence solutions motivate us.
Automate Customer Service with Live-Chat that we set up in just a few days.
Keep your customers informed 24/7 by automating purchase updates, delivery tracking, and personalized recommendations through efficient chat tools.
Centralize your clients' Chats in a single tray. Agents can receive messages depending on the service they provide.
Optimal customer communications
The solution for your company to have optimal communications with your customers
- We deliver the configured and operational solution in a few days.
- APIs that allow integrations with CRM, eCommerce, ERP or required software.
- We use cutting-edge Speech to Text, Text to Speech, Natural Language and Sentiment Detection technologies.
About us
We transform customer interaction, channel by channel
At VIACUSS, we redefine how companies connect with their customers. We are a platform specialized in intelligent virtual assistants that integrate voice, web chat, WhatsApp, and social media into a truly omnichannel solution. Our approach is designed for entrepreneurs and businesses looking to adopt artificial intelligence in a practical, effective, and hassle-free way.
We offer advanced conversational assistants with API integration, smart forms, and multiple contact channels — all in one place. Plus, expert support, dedicated phone numbers, and tools that ensure an intuitive and powerful conversational experience.
We don’t just connect channels — we connect people, needs, and solutions in real time, in a scalable and secure way.
Secure & Connected Infrastructure
Tier III+ data centers with 50+ carriers, redundant power, and 24/7 security — built to ensure maximum availability and operational continuity.
VIACUSS operates on a highly resilient data center infrastructure, spanning multiple interconnected locations through a low-latency backbone network designed for mission‑critical environments.
The platform provides access to over 50 carriers and connectivity providers, enabling optimized routes via dedicated fiber, Metro‑E links, SD‑WAN, and direct connections to AWS, Azure, and Google Cloud.
Each facility is equipped with N+1 or 2N redundant power configurations, supported by UPS systems and extended‑autonomy diesel generators.
Physical security includes 24/7 monitoring, biometric access control, high‑resolution CCTV, and dual‑authentication protocols, while logical security encompasses SOC operations, vCISO policies, regular penetration testing, and compliance with strict standards such as HIPAA, PCI, and GDPR.
This robust infrastructure enables VIACUSS to deliver services with guaranteed high availability, scalability, and operational continuity.
