Why a VIACUSS Vi-Agent?
In VIACUSS we take care of the success of the VoiceBot project in your business.
VI-Agent for Voice
Fast, fluid, natural, personal conversations, with exact information, with friendly voices and at all times.
Operational Voice VI-Agent
Efficiency in start-up is the success of every project.
We guarantee the start-up of the system in a short time
We document the requirement
We carry out tests until we achieve quality certification
Here an example...
Integrated Process
Integrations are the foundation of good customer service.
We integrate the Voice Vi-Agent into your phone system: Avaya, Cisco, 3CX, Ganesys and more
We also integrate it into FAQ knowledge bases
We use APIs to integrate with CRM or external systems
AI-Powered Voices & Automated Messaging for Customer Engagement
Voice is the fastest channel of human communication.
Voice selection according to requirement
Use of Natural Language Processing and Sentiment Detection
Definition of messages to publish
Massive Campaigns
Centralizing your customers' messages increases loyalty.
Send mass calls from our platform
Integrate your corporate applications to our mass shipping service
Schedule campaigns for specific day/time
VI-Agent for Chat
Viacuss Chat: Real Artificial Intelligence
Features
You can order something from the menu, ask for directions, schedules, make a reservation, or leave your comments.
Natural Language
With Viacuss, customers have a better experience with natural language in chat.
Fluid Process
Customers are always guided to complete the order successfully.
Multiple Functions
VIACUSS artificial intelligence is programmed to understand questions about prices, availability, descriptions, waiting times and much more.
Integrations
You can attend to conversations from the social networks WhatsApp®, Instagram®, Messenger®, Telegram®, TikTok®, etc. Also integrate data from external systems such as POS, CRM, Payments, eCommerce, Agendas, etc.
Customer Service Automation
Automating guarantees efficiency in your company's communication with customers.
Optimize team time
Automating agents' time is maximized.
Optimal response times
Customers will be happier when they receive quick responses.
Streamline repetitive tasks
Automated repetitive tasks bring more relaxed clients and teams.
Activate new channels
Get new customers by automating the process across different channels.
Automatic Messages
By personalizing messages for your clients, your company gives a corporate image.
Order Status Messages
Inform your customers every time an order changes status.
Appointment Confirmation
Remind patients of scheduled appointments and improve attendance rates.
Key Sending
Improve the security of the operation by sending second key.
Integration via API
Send automated messages directly from your systems using the Integration API.
Automated Call Attention
Voice is the fastest channel of human communication.
Fast Communications
Increase efficiency in automated responses with calls from our VoiceBot.
Modern Contact Center
People are adapting and preferring communications with VoiceBots.
Custom Solution
You can customize the voice, speed, and messages you want your customers to receive.
Live Chats
Centralizing your customers' messages increases loyalty.
All Messages in one place
With the Live Chat Platform you can view, manage and respond to messages in real time.
Multichannel
All messages from WhatsApp®, Instagram®, Telegram®, WEB Page, etc., in one place.
Files via Chat Vi-Agent
Send or receive conversation files in one place.
Operational Voice VI-Agent
Efficiency in start-up is the success of every project.
We guarantee the start-up of the system in a short time
We document the requirement
We carry out tests until we achieve quality certification
Here an example...
Process with Platforms
Integrations are the foundation of good customer service.
Real-time access to order data
Function to print orders
We integrate the Voice Vi-Agent into your POS or CRM system or the one you use
Voice Vi-Agent NLU & GPT
We ensure that the eXperience is successful in customer service through AI.
Multiple functionalities
Product Detail
Optimal customer communications
The solution for your company to have optimal communications with your customers
- We deliver the configured and operational solution in a few days.
- APIs that allow integrations with CRM, eCommerce, ERP or required software.
- We use cutting-edge Speech to Text, Text to Speech, Natural Language and Sentiment Detection technologies.
What VI-Agent includes
Functional BOT
We take your business information, make artificial intelligence a reality, and put it in the chat channel, ready to serve your customers.
Web Chat
We create a Web Chat, a link and QR so that your customers start buying immediately from your business.
WEB App
We give you access to the list of your products, where you can manage availability and orders in real time.
Multiple Functions
VIACUSS is ready to handle orders, frequently asked questions, take reservations (schedules) and consult transactions.
Natural Language
With VIACUSS the verbal experience is natural, fluid and friendly. The success of the sale is in the communication with the client.
Products
We classify and put your products so that they are offered by VIACUSS in real time.
Many roads
VIACUSS answers questions about prices, availability, description, waiting time, etc.; That's why we include many variants in the conversation.
Integrations
Social networks: WhatsApp®, Instagram®, Messenger®, Telegram®, TikTok®, etc.
Systems: POS, CRM, Payments, eCommerce, Agendas, etc.
VI-Agent
We know that your company needs to improve its processes to increase efficiency. The first thing is to focus on the problems that reduce efficiency. Now identify what the business needs to correct the problem. For example, you can capture your customers' data and promise to contact them as soon as a human can assist them. Or you can walk the customer to possible answers before handing it off to a human. Or you can communicate to your client the change in status of a request.
We invite you to start with a simple and low-impact test, such as a Vi-Agent Chat on your website, for example to answer frequently asked questions, supported by a quality survey of that service. With these results we can make changes or improvements according to customer opinions.
Easy Artificial Intelligence Solutions for your business!
"Voice is the fastest form of human communication, faster than typing or browsing."
A Voice VI-Agent is a conversational agent that uses artificial intelligence and natural language understanding (NLU) to interpret intent and meaning in the user's speech. We can also call it 'conversational IVR'.
They use input speech recognition and translation (speech to text or STT) along with a text to speech (TTS) engine to understand human speech.
When thinking about voicebots, the mind can instantly jump to AI voice assistants like Alexa or Siri. But in the world of customer service, it is conversational IVR and it is becoming one of the most widely used forms of conversational AI.
Unlike traditional IVR, there is no static menu and people don't have to dial numbers. The Voice Vi-Agent can understand complete sentences in voice and can even understand context and will respond with complete sentences.
A Voice Vi-Agent can route customers to the right agent and also facilitate service. For example, you can use it to answer customer inquiries, update customers on the status of an order, or help them update personal information.
In conclusion, with a Voice Vi-Agent your business offers a fast, fluid and personal experience for your customers.
"Artificial Intelligence solutions motivate us."
Improve the results of your processes to attract customers, increase sales or increase the quality of service.
BOTs, especially chatbots and voicebots, are increasingly used in companies. With chatbots and voicebots your company can have truly automated communications. You can even schedule them to serve customers or schedule them for your business to initiate contact with customers.
With the following examples, you will be able to discover why the industry is booming and are more used by entrepreneurs and companies.
Customer Acquisition
It is no secret that customer acquisition has gone from the physical world to the digital one. Now companies are looking for new ways to push their products and build better relationships with their customers. Even now customers are also interested in communicating with brands. We help you define and implement the best conversation flow so that your company achieves better customer acquisition rates.
Surveys
To improve your customer satisfaction rates, survey robots are the best tool. For example, at the end of each process of your business (sale, dispatch, appointment, support, etc.), you can start a conversation between a survey robot and your customer, and the result can help you make better corporate decisions.
Order confirmation and shipment tracking
After making a purchase, customers are anxious and want to be updated on purchase information. The chatbot can keep customers updated; For example, by entering the order number in the chatbot, the customer has the current status of their purchase at any time of the day.
Reservations & Appointments
Chatbots can make reservations or appointment scheduling to help customers instantly from your website or any chat channel. They can be used in industries such as hospitality, healthcare, and services. We connect bots to calendars or databases to offer appointments to your users or so they can reserve places without human assistance.
Frequently Asked Questions
VIACUSS is an AI-driven platform that automates customer service interactions through voice and chat agents. It helps businesses save time, improve efficiency, and provide seamless support to customers.
Yes, VIACUSS allows you to tailor both Voice and Chat VI-Agents to meet your specific requirements, including language preferences, industry-specific responses, and integration with your existing systems.
VIACUSS supports integration with a wide range of tools, including CRM systems, ERP platforms, messaging apps like WhatsApp and Facebook Messenger, and telephony services.
Absolutely! VIACUSS offers flexible plans to accommodate businesses of all sizes, from startups to large enterprises, ensuring a scalable solution that grows with your needs.
Getting started is easy! Simply contact our team, and we will guide you through the process of setting up your customized VIACUSS solution.