Customer Service Automation

Place an order with VIACUSS!

Viacuss Chat: Real Artificial Intelligence

  Features

You can order something from the menu, ask for directions, schedules, make a reservation, or leave your comments.

  Natural Language

With Viacuss, customers have a better experience with natural language in chat.

  Fluid Process

Customers are always guided to complete the order successfully.

  Multiple Functions

VIACUSS artificial intelligence is programmed to understand questions about prices, availability, descriptions, waiting times and much more.

  Integrations

You can attend to conversations from the social networks WhatsApp®, Instagram®, Messenger®, Telegram®, TikTok®, etc. Also integrate data from external systems such as POS, CRM, Payments, eCommerce, Agendas, etc.

Chat for Restaurant Orders

  Automate Orders

Let the ChatBot or VoiceBot take care of the requests that take up staff time.

  Instant Order Data

When you receive the order, you can see it on the platform.

  Changes in the menu immediately

You change the menu and customers order what's there.

Platform to Receive Orders

  Orders on Platform or POS

Orders arrive at the platform or POS you use.

  Contact the customer

In the order detail there is a link to contact the customer with one click.

  Menu Management

You make menu changes or schedule them for specific times.

  Order Printing

The Platform allows you to print orders.

Optimize team time

  Automating Tasks

Let the ChatBot or VoiceBot take care of the simple tasks that take up Agents' time.

  Capture Data

Upon receiving the contact, ask for data according to the area the client is reaching.

  Automatic Responses

Requests that can be resolved from a knowledge base reduce Agent occupation time.

Optimal response times

  New customers

Welcome new customers as soon as they sign up.

  Quick Returns

Handle returns immediately and build customer loyalty.

  Subscriptions

Activate subscriptions in a single transaction.

Virtual Intelligent Agent

Price

You receive a VI-Agent that handles orders, frequently asked questions, reservations and queries, fully configured and operational. (Prices in US dollars)

Free Trial

$0 one month only

  • VI-Agent
  • Chat Sessions: 500 
  • Web Chat - Link & QR  
  • Web App with order summary  
  • VI-Agent Functions
  • Take Orders  
  • Answer Frequently Asked Questions  
  • Data  
  • List of products  
  • Groupers or Categories: 5 
  • Products of your Business: 20 
  • Modifiers for Products: 20 

Small

$14.90 month

  • VI-Agent
  • Chat Sessions: 1,000 
  • Web Chat - Link & QR  
  • Web App with order summary  
  • VI-Agent Functions
  • Take Orders  
  • Answer Frequently Asked Questions  
  • Data  
  • List of products  
  • Groupers or Categories: 5 
  • Products of your Business: 20 
  • Modifiers for Products: 20 
  • Social Networks
  • Meta® Network Integration  
  • Additional costs
  • Meta® Social Networks:  
  • - WhatsApp® Sessions: 1,000 
  • - Additional WhatsApp® sessions:  
  • -- Initiated by the company: $0.025 
  • -- User initiated: $0.0088 
  • - Additional sessions to any social network: $0.0075 
  • Average cost per session
  • Average Costs per Session (Web Chat) $0.0149 
  • Average Costs per Session (WhatsApp®) $0.0237 

Large

$69,90 month

  • VI-Agent
  • Chat Sessions: 10,000 
  • Web Chat - Link & QR  
  • Web App with order summary  
  • LiveChat Platform  
  • VI-Agent Functions
  • Take Orders  
  • Answer Frequently Asked Questions  
  • Take Reservations  
  • Transaction Query  
  • Data  
  • List of products  
  • Groupers or Categories: 20 
  • Products of your Business: 100 
  • Modifiers for Products: 50 
  • Social Networks
  • Meta® Network Integration  
  • Integration of Other Social Networks  
  • External Systems Integration  
  • Additional costs
  • Meta® Social Networks:  
  • - WhatsApp® Sessions: 1,000 
  • - Additional WhatsApp® sessions:  
  • -- Initiated by the company: $0.025 
  • -- User initiated: $0.0088 
  • - Additional sessions to any social network: $0.0065 
  • Average cost per session
  • Average Costs per Session (Web Chat) $0.00699 
  • Average Costs per Session (WhatsApp®) $0.01579 

Chat VI-Agent

Acerca de ChatBot & VoiceBot

We know that your company needs to improve its processes to increase efficiency. The first thing is to focus on the problems that reduce efficiency. Now identify what the business needs to correct the problem. For example, you can capture your customers' data and promise to contact them as soon as a human can assist them. Or you can walk the customer to possible answers before handing it off to a human. Or you can communicate to your client the change in status of a request.

We invite you to start with a simple and low-impact test, such as a Vi-Agent Chat on your website, for example to answer questions and answers, supported by a quality survey of that service. With these results we can make changes or improvements according to customer opinions.

Easy Artificial Intelligence Solutions for your business!

"Artificial Intelligence solutions motivate us."

Improve the results of your processes to attract customers, increase sales or increase the quality of service.

BOTs, especially chatbots and voicebots, are increasingly used in companies. With chatbots and voicebots your company can have truly automated communications. You can even schedule them to serve customers or schedule them for your business to initiate contact with customers.

With the following examples, you will be able to discover why the industry is booming and are more used by entrepreneurs and companies.

Customer Acquisition

It is no secret that customer acquisition has gone from the physical world to the digital one. Now companies are looking for new ways to push their products and build better relationships with their customers. Even now customers are also interested in communicating with brands. We help you define and implement the best conversation flow so that your company achieves better customer acquisition rates.

Surveys

To improve your customer satisfaction rates, survey robots are the best tool. For example, at the end of each process of your business (sale, dispatch, appointment, support, etc.), you can start a conversation between a survey robot and your customer, and the result can help you make better corporate decisions.

Order confirmation and shipment tracking

After making a purchase, customers are anxious and want to be updated on purchase information. The chatbot can keep customers updated; For example, by entering the order number in the chatbot, the customer has the current status of their purchase at any time of the day.

Reservations & Appointments

Chatbots can make reservations or appointment scheduling to help customers instantly from your website or any chat channel. They can be used in industries such as hospitality, healthcare, and services. We connect bots to calendars or databases to offer appointments to your users or so they can reserve places without human assistance.

"We provide stable and reliable platforms."

With the Multi Agent Platform, your company guarantees that communications with your clients will always have an effective response.

For example, even during non-working hours, the BOT can serve its customers and capture the data so that the next available agent can serve them.

You can unify communications, no matter where they come from; for example WhatsApp®, Instagram®, WEB Page, Telegram, etc.